Terms of service
Terms of Service
Welcome to GaavHeritage�. By using our website and placing an order, you agree to the following terms and conditions.
Products
We specialize in traditionally prepared Bilona Desi Ghee made in small batches. Since our products are natural and handmade, slight variations in color, texture, aroma, or grain formation may occur.
Pricing
All prices listed on the website are in INR (₹) and may change without prior notice.
Orders
We reserve the right to:
Accept or cancel any order
Limit quantities
Refuse service in rare situations involving suspicious or fraudulent activity
Shipping
Orders are usually processed within 1–3 business days. Delivery timelines may vary depending on location and courier services.
Damaged Deliveries
If a product arrives damaged or broken, customers must contact us within 24 hours with proper photos/videos for support.
Returns & Refunds
Please refer to our Refund & Replacement Policy for complete details regarding refunds and replacements.
Product Usage
Our products should be stored properly in a cool and dry place. We are not responsible for issues caused by improper storage or misuse after delivery.
Intellectual Property
All brand content including logo, label design, images, videos, and text belong to GaavHeritage and may not be copied or reused without permission.
Privacy
Customer information shared during orders is kept secure and used only for order processing, support, and communication.
Changes to Terms
We may update these terms at any time without prior notice. Continued use of the website means acceptance of the updated terms.
Contact Us
For any questions or support, customers can contact us through:
Website contact page
WhatsApp support